Booking.com/ ESTORIL villas 86, Mossel Bay WHAT A *****

Booked 86 ESTORIL VILLAS in Mossel Bay for 4 nights March 3, 2022. I arrived at the destination April 28, telephoned and messaged the agent GERRIT MATTHEE from booking.com several times without answering my calls OR replying to my messages. 1. Melanie handed over my keys after waiting 30 minutes for her, time was confirmed of my arrival by email. 2. Melanie mentioned that the prepaid electricity would last two days and in the same breath asked if I know how to load prepaid electricity. (I booked 4 nights) 3. Only after an hour, after several calls and messages the gate opening function and my telephone number was coordinated. AGAIN, No response FROM Gerrit Matthee. After talking to Melanie this function was activated. 4. There was no dstv, as advertised by booking. COM. 5. I only returned later the evening to find NO HOT WATER. 6. I woke up the morning to see a brown mark on the blanket that appeared like feces. 7. There was no plug for the kitchen basins I left the next morning, informed Melanie to pick up the keys, messages Gerrit Matthee and received an email from booking. COM that I will not receive ANY money back.