Booking.com

I book an apartment on Monday the 3rd of April then later on the same day tried to confirm with the property of my booking for April 8th by calling their receptionist but could reach anyone then the following day April 4th managed to get ahold of someone who informed me that they no longer work with Booking.com. I then tried to get ahold of Booking.com through customer service and only was able to be assisted on Thursday April 06 that they will refund me but I then told them I still need a place to stay so they must book for me from their side because they still have my money and they won’t be able to refund me in time for my trip to Cape Town and I cannot be stranded but that’s not sorted out and all they do is to send me as to when should I expect my refund. (0860) 209-215