Booking.com

I have been a Booking.com client for many years. I recently booked accommodation in Somerset West Cape Town. Regardless to say, I was terribly disappointed. What was advertised and what I got was not even remotely the same. I contacted Booking.com and send photos of how dirty the place was as well as the dilapidated state the furniture was in. There were also some safety risks. Was requesting a refund, because I did not stay at the premisses and had to book alternative accommodation in a rush. I just received a SMS form Booking.com saying I will not be refunded. What a disappointment, after being a very loyal Booking.com customer Genius Level 3. They were not even interested to discuss the matter, just straight forward No Refund. Why do we as loyal customers of Booking.com have to put them first before other Hospitality platforms, if this is the kind of treatment we are getting. I AM NOT A HAPPY CUSTOMER and frankly I will suggest that if you want to make use of Booking.com, look at alternatives - it will spare you lots of headaches. I sincerely hope someone responsible enough at Booking.com reads this email and look into it, if not this type of behaviour is going to cost Booking.com big time in the future, Thank you to hellopeter for allowing ordinary citizens to voice their concerns and experiences on your platform. Keep up the good work