Booking.com - Dr. Jekyll and Mr. Hyde

When dealing with Booking.com as a supplier, there is no rationality involved. they are punitive, unreasonable, systems-driven, and self-interested. Their system is set up with default decisions entirely in their favour.

On the other hand, when they request your flexibility to accommodate travellers, they are as sweet as pie.

After 20 years of being their supplier, we have not had a reasonable outcome to any dispute.