Booking.com does not care about customers, only money!!!

Booking.com does not care if their customers are ****med by resorts that they advertise for.Caution: Please be warned before making a booking in Kendwa. This is my experience on 4th January 2026 Basically, I booked this '4star hotel' - Sunseabar Resort in Kendwa for 2 nights via Booking.com. Booked 3 rooms, on arrival, only got 2. From the 2 rooms, 1st one had a broken aircon. 2nd room had wet paint in the shower, which my daughter slipped on. Also had a broken door handle. Was then moved to a 3rd room, which had a aircon that wasn’t fully functioning (flap stuck, so air could not blow out) and it had water on the bathroom floor from a leaking toilet. The hotel had no other rooms available. When asked about my 3 room booking, I was told to keep the 3 rooms that they gave me with all the problems. The manager (Alpachino) was not available and the front desk (James, who was as helpful as a hole in the head) could not do anything more. I requested a refund, as I did not stay or use the hotel. I was told to do it online. I immediately left the hotel and moved to another. Booking.com said that I can only request the full cancellation online and wait for the hotel to respond, which was done immediately, before I left the property. The next morning, I tried to contact the hotel, but they refused to answer my messages on WhatsApp or take any of my calls. The hotel then rep**** via booking.com to say my booking was canceled as a ‘no show’ even though I have photos of everything and my card was used on site for them to still charge me $50 in tourism tax. Booking.com did nothing much to assist, except offer me $104 as credits towards $700 that I lost. This hotel is also associated with Varadero Hotel in Kendwa. The staff are not friendly and the manager is not willing to even talk to you when a problem like this arises. This place is listed as 4 star, although it is old and not maintained. It should not even have a 1 star rating. It’s more like a hostel or backpacking place, rather than a hotel. Also tried reaching out via Linkedin to Karim Jawhar (operations manager), but got no response. HOW CAN BOOKING.COM JUST ACCEPT THAT THIS, WHEN THE CUSTOMER HAS PROOF THAT THE RESORT IS FALSLY ADVERTISING AND IS NOT IN GOOD CONDITION. THE PAYMENT IS MADE TO BOOKING.COM, WHO COULD HAVE WITHHELD THE PAYMENT TO THE RESORT, BUT THEY CHOSE NOT TO.