1 reviews | Active since Jan 2025
Booking.com -check your places out before advertising-UTTERLY DISGUSTED
I recently used this platform to book an overnight stay when travelling to PMB, KZN with family of 8 including children. I booked the accommodation known as Mino's Guest House, the pictures on their website was completely different and assuming that this would meet my families needs went ahead and paid fully because the site asks you to fully pay. We pitched up at the location on Saturday the 30th of August 2025 after a full day of travelling. We were horrified at what we found next. This place is used for activities that charge an hourly rate for usage. We were appalled when we had to witness people walking in and out and felt extremely uncomfortable as we had kids with us. Next door was a brothel that housed all these young girls who were delighted to see us approach. I immediately spoke to the lady on duty to cancel the booking with immediate effect and requested a refund but she said they have a big board outside stating NON REFUNDABLE and that i needed to contact Booking.com. I tried contacting them but to no avail, when i eventually did get through I laid the complaint and awaited a call back but no one called. I was told i need to speak to the accommodation directly to which i did contact via booking.com complaints process to which Mino's response is i must read the rules, and there would not be any refunds. This is a case of loosing R2500 through this platform. I will never use this service providers again. UTTERLY DISGUSTED
