Booking.com can frustrate people sometimes

Booked three nights at Sun1 Milnerton through booking.com. On the second night we had to leave urgently. To return after two weeks. So we explained to the hotel personnel that we are reserving the One day remaining to when we return. Somehow there was a communication breakdown internally at Sun1. Instead they refunded Booking.com the money for the one night we didn’t use. On my next stay at Sun1 they told me they had refunded Booking.com. So I paid for my stay. Called booking.com. They gave a email to write to and said to would get back to me. This was last year November 2024. It’s now end January 2025 no one has rep**** no answered even my follow up emails.