BOOKING.COM - *******!!!!!!

Booked accommodation with FREE cancellation until 14 June. Cancelled the booking on 8 April. Cancellation policy states: full refund within 14 calendar days. It has now been TWENTY ONE calendar days. The property does not respond to any messages. Booking.com now claims that I have to read the PROPERTY'S cancellation policy. This AFTER one of their consultants confirmed telephonically that since the property had not responded BOOKIN.COM will process a FULL refund within 48 hours of receiving my bank statement. It has now been 3 days and they keep giving me the run around instead of processing my refund.