Booking.com

My name is Sibongile Mchunu, contact number ***

On the 06 December 2021, I booked for a place for vacation 77 Marine, 16 Stafford place, Uvongo Beach in SA via Booking.com online and I paid the amount of R2052 as stated. and I got the confirmation number ***. The dates were 15 Dec - 17 Dec 2021 (2 nights) for 2 adults & 3 kids.

When I arrived at the place on the 15 December the owner of the property Ms Sharon and her husband said that they did not receive the money from Booking. Com. I showed them the proof of payment and confirmation number. They asked me to pay cash of R2500.00 and gave me receipt as proof of payment. They advised me to contact Booking.Com for reimbur*****t.

I phoned Booking.Com on 28/12/21 for reimbur*****t, there is no joy of getting my money back. Their contact number is ***or ***

Contact details for the property owner is Sharon - ***Can you please help me get my money back.