Booking.com are ****s. ****ming people out of their hard earned money

I was stranded with no place to stay in Jan and so I booked a bnb in Plattekloof, here in Cape Town. And so I confused the dates out of frustration and so I went to the premises a day before. Upon my arrival I was assisted by the owner and his daughter to find another bnb around the area. The owner even said the bnb im going to is lovely am gonna love it, that even if I continue staying there and cancel his that wouldn't even be a problem. And so I canceled coz really, I loved the bnb. Now I'm waiting for my R9000 refund from booking.com, after I have called and sent emails, I still haven't received feedback from them. This is not the first time Booking.com is doing this to me. The other time I was traveling from cape Town to King William Town, a d wanted to rest in PE. I booked a bnb to check in the early hours coz I was driving. The bnb declined my request to come in the early hours, but Booking.com had already deducted the amount and never received my money back. Booking.com are ****s, they're after the money without checking someone's condition for bookings. I'm waiting for my money.