Booking.com and The Salene Hotel and cottage ****mers

It's so shocking that some platform doesn't value human life .I did a booking upon my arrival in Ireland on the 9th of October 2023. Unfortunately I got the The Salene Hotel and cottage as nearest available accommodation Rev # 26374. around 0930hrs .when I booked bolt to the hotel was told distance can not be covered. I for that the The Salene Hotel is in south Africa yet I was in Europe. I quickly canceled the booking 0956hrs and got cancelation confirmation of R2 207.70. Now I have the problem of getting my refund because The Salene Hotel is holding the payment telling me endless stories. It's a really **** Hopefully the world will not loose their money like I did. It's shocking that I chart with the Salene Hotel on booking.com platform but I can't chart with booking.com.