Booking.com **** and poor service

I am very disappointed and unhappy with Booking.com customer service. We made a booking through Booking.com and about a week before our stay at the accommodation I tried to reach the place...soon we realized that it was a **** as there were no response from the property and the address and telephone number is not correct and there is no booking under our confirmationnumber. I immediately then phoned booking.com's customers service to report this, spoke to the lady on the 5th of November and then received an email they will respond within 48hrs. Here we are today the 14th of November already, I have not heard a word from them, they do not return my emails. So this was a ****, **** accommodation that was advertised and lost all our money. Please do not book through them, because if you need their help they are not there to assist properly and they also don't adhere to their policy.