Booking.com and Luxury Family Villa Simbitji Eco Estate horrible services

I’m so unhappy with Booking.com. There was a problem with processing my booking at Luxury Family Villa- Simbithi Eco Estate Booking.com wasn’t able to confirm my reservation. No I am told about about a refund that will take 7 to 14. I didn’t make the cancellation why must I wait such a long time and the inconvenience of having to look for another accommodation while Booking.com has my money this is unacceptable they took my money now I have to wait like a I cancelled