Booking.com and Kwa maritane Lodge

I made a booking through booking.com here is the email sent to *** I am writing to kindly request the cancellation of my booking made on the 27th of December 2024, for Jackie Rademan, with an arrival date of 1st January 2025 and departure date of 5th January 2025. The booking was made at 11:22 AM. I requested the cancellation approximately 20 minutes after making the reservation, and I have since contacted Booking.com via email, but I have not yet received a response.

Due to unforeseen circumstances beyond my control, I am unable to proceed with this reservation and would deeply appreciate your assistance in processing both the cancellation and a refund. I would be grateful for your prompt attention to this matter. Please let me know if you require any additional information to facilitate this request.

Dame day 12minute out cancellation request I was told that the policy indicates no refund. On the Booking com website it clearly indicates that they accept cancellation.

The resort cancelled by booking and I was told by the 2nd party that a refund was made back to my account guess what, the refund was made back to booking com whom is suppose to refund my money. Booking.com made it clear that I must get my money from the lodge. After a month still up and down with no response and no refund. And the lodge claims that they did not receive any money from either party. This is very poor from all the parties involved.