BOOKING.COM AND INEPT SERVICE PROVIDER

I have been using this company for a while as I do a fair amount of travelling. I recently went to Mauritius and once again used them to book accomodation and a hire car.

When I arrived I went to collect the vehicle but was told by the service provider that he had emailed Booking.com four days before I arrived that the vehicle was not available, I then managed to find a another company that could assist me AT AN ADDITIONAL COST OF COURSE.

I figured not the end of the world seeing I had used Booking.Com I would just get a refund. It does not work that way as I have found out. I have been back and forth for a few weeks now, I have submitted all the information required but as the provider has not responded to Booking.Com they will not process the refund.

I find this ridiculous as I paid for a service I did not recieve yet I cannot get a refund as the same inept service provider Booking.Com allowed on the portal is not getting back to them.

If I could give no star I would, SHOCKING BOOKING.COM, YOU HAVE LOST A LOYAL CUSTOMER, BEWARE OF USING THIS SERVICE!!!!!