Booking.com and Gable Cottages No.4 Clarens

I'm very disappointed with Booking.com for failing me. I booked into Gable Cottages 4 in Clarens on 15 May 2026 at around 19;00. after checking in I found that the property was not prepared as required. I expressed my displeasure and told the property manager I wished to move out and they assured me that they would refund me even if Booking.com didn't process the cancellation. There was no heating in the property, no tissue paper or hand washing soap and the television was off so was the geyser switched off. After securing another property I then sent a cancellation request which required the property owner to approve. They didn't approve it in time. I called several times and sent several messages the owner ended up not answering my messages. I paid R3 420.00 for a service not rendered. Booking.com should refund me as my failing to stay at the property was through no fault of mine. The owner of Gable Cottages No.4 in Clarens should also be held accountable and should not receive payment for a service not rendered.