****** ******* BOOKING.COM AND 100 ON GIRVAN

I made a booking on booking.com. The accommodation booked was paid for and excepted on booking.com. When my fiance and I arrived we were told by and unruly white lady that the room was not ready. To start with she was unaware of the booking in the first place. She then calls the owner of the property spoke in Afrikaans and then got back to us stating that the room was not ready and she will have to dress the beds. She did not change bed linen and started dress the bed with the existing used linen. When i complained about it to her and informed her that this is taking up my stay time and will have to compensate us with an extra hour for check out, she then called the owner who came to to accom. with a henchman and literally ....phyically used force and kicked us out after we paid with no refund. The owner was verbally abusive and even pushed my fiance and shouted " get the f**k out. I then contacted booking.com to explain the situation and was kept on hold. They then told us they will look into the matter and cannot tell us if we will get a refund. When i insisted on a refund...someone by the name.of Jospeh cut the call. I callled again...the same guy takes the call and on hearing it was me..he cuts the call again. I eventually got through an asian speaking lady who cut the call again. SO SO DISAPPOINTED WITH B.COM. TO BE TREATED LIKE THIS IN SO NOT ON. WHY ADVERTISE ACCOM. WHERE THEY DONT MEET PIC ADVERTISED AND ARE UNABLE TO ASSIST. As for the reception of the resort 100 on Girvan are ******* in business with b.com. They are ******, violent and just horrible and b.com does nothing to get our refund. We literally slept on the road side after paying to booking.com