BOOKING.COM - AFRICAN HAVEN GUEST HOUSE

OMG! What a horrid place the African Haven Guest House is! I have photographs of the state of the place. Broken blinds so that you could not get on to the balcony. My husband had to try and tie one up so that we could get outside. Well there was no mountain view or city view and the manager told us it’s not her fault if the neighbours trees grew high????? The garden view was sand and dead grass. Ceiling tiles falling out of the ceiling. Bathroom tiles broken out of the shower. Laminated flooring not finished off. Light fitting missing from the ceiling. There is a glass door where the embosting was st********** and to stop someone viewing into your room and visa versa, a piece of toilet paper was stuck over the door with tape. Broken furniture in the hallway. Painting peeling of the banister. Room not finished being painted and when I asked for the remote to the airconditioner as advertised I was told that it is broken. I have never in my life seen anything like it and it is sold as the Deluxe double room. Head board rocking as its not attached to the bed. It was impossible to stay there. No one to greet us upon arrival except someone who could not understand/speak English properly. When I asked to see the manager I was told she wasnt there. I asked her who owns the property and all the said could tell me was "america". We went out to get something to eat and when we got back and I asked to speak to the manager I got told to take my stuff and leave and get a refund as she had not been paid yet. That in future I must rather go and stay in Seapoint if I want a view. The chair legs were broken. What a shambles. Then to be shouted at by a manager of the property because I did not report it to her, when she wasnt there to speak or report to on arrival, and told well she doesnt have to be there all the time. What a terrible experience and then Booking.com says my money cannot be refunded due to cancellation policy???? I will lose that money but under no circumstances may that money go to the owner. The owner told me to cancel which I did. I want that money refunded immediately. Someone needs to call me in this regard and send me an email address whereto I can send the photos. This is beyond shocking. I have never come across such a ****** manager in my life and may I tell you that I am white and its not the other way around. "She", thats me, apparently was not allowed to say that the place is disgusting. Lastly the so called bidet was a shower head laying across the floor. Towels were well worn hand towels not bathtowels. Apparently the advertised toiletries were a bar if lux soap and a roll of toilet paper. I am still shell shocked since Saturday. Our whole anniversary relaxing day/evening was a disaster. Please someone call me and sort this out. Confirmation number: *** PIN code: 9895