Booking.com accepting lies of a guest!!!

We received an utter ungrounded lie of a review discrediting us in saying he shocked on the shower tap and we did nothing about it at all, and because of this he was forced to check out.

I called booking.com to tell them it is totally untrue and that I have oroof of the rlectrician and witnesses as well as video footage from our cameras, but Christine told me now today 031221 @ 20h20 they can do nothing as it's not reason enough and what the guest say they accept.

How is ot possible as a client of Booking.com as well that even with all of the proof, she had no interest in even asking me to fwd it to her but to be adamant the guest review stays as that is what they experienced.

What happened to the truth. We will NOT be discredited like this and maybe our solicister should sue not just the guest but booking.com for defamation of character etc.

This is unacceptable!