Booking.com

We booked a night stay at a Guesthouse throught booking.com reference number: ***. Three times prior to our stay we've made 3x payments (14/10/2025; 9/10/2025; 22/12/2025) for the one night stay on the 3rd - 4th of January 2026. So our payment was paid before hand, EFT from my wife's account. On her Bank statement payment was also deducted by booking.com on the 26 December 2025. I have contacted the Guesthouse, as well as the company who worked with the Guesthouse payments and booking.com on multiple occasions to discuss the double payment and see to it that we can get the money back. Various times the Guesthouse and the company who worked with the Guesthouse payments contacted booking.com without any results. I phoned customer support and filed a dispute with them without any success. They are based in Amsterdam and you struggle to get hold of them or to get any results. We received an email from the "Company who do the Guesthouse payments that a credit card refersal was done, in other words they paid the money back to booking.com and booking.com should pay the money back to us. This was send to us: The following booking had a payment reversed successfully:

Booking ID: *** Source: Booking.com Name: Lucas Fouche Arrival: Saturday, 03 January 2026

Cardholder: Bookingcom Agent Card Number: 223609******7829

Payment ID: *** Reversal ID: *** Reversal Amount: R1288.21 Reversal Date: 2026-01-12 Until this day, nobody contacted me again to resolve this issue. We are still waiting for our money.