BOOKING.COM ****

Just to inform other of my experience with booking.com

Few months ago I have made a booking via the booking.com app whereby I was emailed a booking confirmation as well as details of the property which we booked.

Booking.com app stated that the property will charge us for the stay directly in which we have received a message from the property requesting payment.

Payment was made however 2 days prior to our stay the property refused to take our calls and /or reply to the messages ,as we were wanting to find out how to collect keys etc etc.

This was reported to booking.com and they advised us that we should book another place to stay and they will issue us a refund provided we submit a proof of payment.

Its been 3 months now and we still get no feedback from booking.com

They are not willing to assist with the refund , nor do they reply to emails. I have sent several messages to no response. Everytime I call booking.com customer care they are requesting a screen shot of the property and myself Screen shot of the contact details Screen shot of payment made. Etc etc. All of what they requested I have sent.

I urge people to kindly use another platform io booking.com as they do not take responsibility for such cases.

The platform was used in good faith and expecting that they post legit property / and property owners

I have just purchased a property in this estate and to find that the property which I actually booked 3 months ago does not even exist.

Booking via Booking.com is not safe And they do not take responsibility for their mistakes in listing **** and **** propertys.

I was advised that AGODA is more helpful.

I trust this will avoid several other people being ****med by the app