Booking.com

I have the same complaint as many other customers with the Covid-19 pandemic We did two bookings for a Hotel in Hong Kong for the 7's tournament which was in April2020. On the 8th of March 2020 I spoke to one of their agents Hanie Lizette Isabela A. at their call centre who confirmed that both bookings had been cancelled and that the money would be refunded. One booking was cancelled and refunded but alas the other has not been refunded. One gets absolutely no joy from them and you are sent from pillar to post with no solution. Will not recommend them to anybody and will not make use of them again, they are pathetic