booking.com

Good day

Since the lock down we have been struggling with booking.com for a refund. We have booked with 2 hotels in Thailand via Booking.com

Assada Boutique Hotel 1 April - 15 April 2020 Confirmation nr: *** Pin nr: 6741 THB 11415.74 paid 14 Feb 2020 & Manohra Cozy Resort 16 April - 30 April 2020 Confirmation nr: *** Pin nr: 5839 THB 10507.42 paid 24 Feb 2020

We have struggled since SA has been put under lockdown to get a refund as this is out of our control to visit another country and feel that this is very unfair to loose all this credit. Booking.com advised that we have to contact the hotels ourselves to request a refund but we feel that it is Booking.com that needs to deal with this as they are our service provider.

Booking.com informed us that manohra cozy resort told them we can stay at this hotel before end October 2020 which is still impossible and Assada Boutique hotel is allowing us to book before end of October 2021 which we made the request 3 weeks ago to rebook but we still didn't get any response.

We feel it is only fair to receive a full refund for the total amount of THB 21922.42 (R 11 868.12) from booking.com

We look forward to your response and hope that you can assist us with this matter.

Thank you