BOOKING.com

I booked accommodation for the wrong dates (30 September to 04 October) by mistake and cancelled IMMEDIATELY - within minutes. When I tried to re-book for the correct dates, the system showed the dates as unavailable. I contacted support expecting help to re-instate the booking, but I was told there would be no refund. This is unfair as the property did not lose anything - the cancellation was instant. Booking.com takes customers' money without providing any service. I will not be using this platform again and I would advise others to book directly with properties instead.