Booking.com

As an establishment owner I have found Booking.com to be the most inefficient platform to deal with. Communications with them is extremely difficult, even if you follow the exact protocol, and they affirm your problem, undertake to escalate it, they never do. In spite of multiple attempts to explain to them that a guest was a "non arrival", they insist that I pay commission on a booking that never materialised! I was eventually even given a "ticket" or complaints number to quote in the event of their finance department issuing a bill. Then, when the matter is still supposed to be pending, they simply block my web visibility and access for bookings with December looming, the busiest tourism month of the year.