Booking.com

I made a booking at The lux apartment in Polokwane through Booking.com, I was suppose to check in on the 22 March 2026 so when I arrived at the apartment I couldn't get hold of the owner his/her phone was off. I was standing outside for more than 2hours with hope but sadly nothing, so I had to use money which I didn't budget for to find another accommodation. When I called Booking.com to lodge my complain they too tried to to call the apartment but they were also not lucky. They came back to me and told me that they will send an email to the owner and they will re-fund me withing 7 working days and this was on the 23rd March 2026. Yesterday I called Booking.com to get feedback and they are now telling me stories which I do not understand. I am sooo angry at this moment and I want my money back!