Booking.com

Terrible service as I have made two bookings for 2 apartments with 3 bedrooms and made booking April and on the 2/8/2024 I checked in only to find paid same rates and was given one apartment with 2 bedrooms and spoke to a manager named Mel and she said she can't assist me and it's my fault as I booked it,and can give me another room but I will have to pay ,this company is Ludacris and pathetic as I flew all the way from durban to come to cape town to be told this ,if I had known that I would get conned like this would have made a change to booking,awful experience,will never use them again