Booking.com

I have booked accommodation on booking.com , for the date of 26th and checking out on the 27th of December. On that date my grandmother passed away so we had to postponed the trip for 20th to 22th of March 2021. We asked for Refund they said they cant give us refund then we decided to postponed the trip. On the 20th of March when we arrive at the place. We found out that the place is not what what was advertise on booking.com . We where not happy about the state of the guest house and its was not children friendly. so we asked the manager for refund they have taken us pillar to post. telling us that the owner of the guest house is in cape town he can't assist us. Please Assist us since we paid an amount of R 30 000.00 for the two day we booked and we afford to loose it. Now he had to suffer and go back home for the weekend and we spend a lot of money for petrol since we booked for the whole family.