Booking processing failed and money taken but don’t want to refund

I am from South Africa And I feel my community should know this may they having the same issues with booking.com like mine.

Extremely Disappointed with Booking.com Service

I feel compelled to share my recent experience with Booking.com, and it’s far from satisfactory. It’s been a frustrating and time-consuming ordeal, and I’m not one to mince words.

The level of service I’ve received can only be described as chaotic and unprofessional. Despite providing ample evidence of their mishandling of my booking and the unauthorized debit from my account, I’ve been met with a request for even more proof.

It’s been a whopping 15 days, and their communication has been nothing short of abysmal. They seem utterly clueless about how to update their clients and resolve issues efficiently. And I think they, do the same with most of their customers just like they dis this to me where booking processing failed but money has been taken out from your account and now they don’t want to refund.

The fact that they ********ly charged my account without successfully processing my booking is simply unacceptable. All I want is my money back, and I shouldn’t have to jump through hoops for it.

In conclusion, my experience with Booking.com has been a frustrating circus, to say the least. I hope they take this feedback seriously and improve their service for the sake of their clients.