booking.com- "if you have no booking we cannot help you"

<p>i attempted to make an enquiry earlier this afternoon at booking.com regarding a discrepancy in availability and payment option of one of their accommodations advertised. My concern was there may be someone falsely advertising accommodation not actually available. The first telephone operater proved to be extremely helpful and immediately started making calls regarding the discrepancy, however the call got disconnected and I was reconnected to another operator- who on the contrary, was rude and condescending: I was met with "if you have no booking we cannot help you". Two different people who both work at same place, but with two very different attitudes. Surely this cannot be your attitude toward your clients. Terrible experience. </p>