Booking.com **** bookings! **** Reviews!

<p>I made two booking reservations at the same hotel called 'Hotel Terminal' in Milan near the central station for a weekend and the following weekend.</p> <p>The first weekend I stayed there was not the best experience, as it was pretty bad! It did not compare anything at all to what was on booking.com, therefore I gave them a bad review. </p> <p>Unfortunately, we could not change our reservation for the following weekend as it would have cost me quite a lot to do so, so I had to come back to the same hotel. </p> <p>Once I arrived at 3PM hotel, they requested full pay of my stay and they made me aware, in a hostile manner, that they had received my feedback for my previous stay. At 5PM that same day I receive an email from booking.com that my reservation was canceled, although I was already staying at the hotel and I had already paid in full. </p> <p>I called booking.com to understand why that had happened and they said that they received a cancellation update from the hotel. I told them that was not true and that I could provide them with a copy of my receipt to prove otherwise. They said that it will be fine and as soon as they get my receipt they will reinstate my booking on the website, which in turn will allow me to leave feedback on my second stay. </p> <p>A week later nothing happened, so I call booking.com back and ask them why my reservation is yet not showing on the system and they then informed me that there was nothing they can do about it.</p> <p>I was really upset that they had cheated me on the right to give my own feedback, as booking.com is always promoting "real hotel, real guest". That is a lie! I was a real guest and yet I was not allowed to share my experience because it was not what they wanted.</p>