Booking.com are *********

<p>I booked two hotel rooms for my Sons College Graduation and according to Booking.com there where 5 rooms available. I paid at the time of booking. One weeks later I get a call from the hotel stating that Booking.com had overbooked by 50 rooms and they were contacting everyone to let them know and that they had already contacted booking.com regarding this mistake. I contacted booking.com for a refund and they gave me the run around and said they would have to verify with the hotel, and that it was the hotels responsibility to rebook me (WHAT??) I called the hotel again and they said they were in contact with booking.com and they had all the information and call them back. I called them back and still got the run around and after much complaining they said they would send me an e-mail and I had to reply with a copy of my bank statement showing the charge which I did and another week goes by still no refund. I call booking.com again and they act like it's the first time I've called and they have no information and that they will have to contact the hotel to confirm (WHAT IS GOING ON) they put me on hold and verified again with the hotel that they were overbooked and then said "we will send you an e-mail please reply with a copy of your bank statement showing the charge" OH MY GOD I'M ABOUT TO LOSE MY MIND and the booking.com rep also said that it's up to the hotel to refund my money. FOR GOD SAKE DO NOT USE BOOKING.COM and remember that if you use PRICELINE you are using BOOKING.COM. I recommend that everyone use Hotels.com their customer service is excellent.</p>