Booking. Com

I'm so disappointed I have a booking for 19.05.2021 at whole in the Whole in wall in coffee bay we canceled booking by mistake which we were trying to amend booking we had paid in full but no one is helping in their customer service guys I'm pleading with you rather book with hotels direct then booking with these booking.com online the can't even help but when they take your money it's nice when we Need help they can't help