Booking

During June 2022 my father, a pensioner booked accomodation through Booking.com at Mayberry Guest Lodge, Alberton, SA with a no cancellation fee guarantee. My ****her paid the full accomodation fee well in advance of his stay directly into the account of Mayberry Guest Lodge. Due to unforseen circumstances he had to cancel the booking 5 days prior to booking in. After several calls to the guest house to claim back his money which resulted in the management of the establishment being extremely rude and refusing to refund his money, a official complaint were lodged directly to Booking.com whom on return after receiving relevant information and proof promised feedback within 48 hours which sadly never happend. Mayberry Guest Lodge is *****ing a pensioners money and Booking.com indirectly as well by remaining quiet en failing to act on a loyal clients Complaint. Both Mayberry Guest Lodge and Booking.com are being experienced to be dishonest and not be trusted and supported as they have no rights to ***** money from my father a pensioner. They're not holding to the no cancelation fee as they promise on their website.

If there are anyone else who experienced the same problems, please come out so we can get the money back. They are *********. 🤬🤬🤬🤬🤬