Bonita Bay Resort Mozambiqu

Good Day,

I booked accommodation at Bonita Bay Resort via booking.com. Cancellation was free until 21 December 2018,they debit my account after booking and when I cancel it stated that my money will be returned shortly. However my money was not returned and when I try contact the resort directly with the number provided on the site,they ignore my calls. This was very alarming then I contacted booking.com contact center for assistance. I still haven't received a response and I still haven't received my money back. If the resort takes it's time refunding customers, I think this should be stated on the site so one can re-consider booking. I hope I will get my money back soon as this was a free cancellation. Thank you

Kind Regards, Mendi