Beware of booking.com

We booked a chalet at Kruger Park Lodge through booking.com. When we arrived we were horrified to see a building site 10 m away as renovations to a block of units were underway right next door. We sent messages to booking.com to let them know, there is no number to contact them. After a very noisy first day we paid a supplement and Kruger Park Lodge were very helpful and moved us to a lovely, quiet chalet overlooking the water. Booking.com were of zero assistance.