BE WARNED - BUNCH OF ******!

Made a booking via Booking.com on the 6th of Oct 25 for same night accommodation at MBS Guesthouse in Lephalale. We were travelling from Botswana and was rushing to make the latest check-in time of 21:00. I left messages via the booking.com website as well tried to phone the guesthouse to request possible late check-in as we were not sure whether we will be able make it in time. However, as it turned out, we did make it in time and arrived at 20:52 in front of the closed and locked gate. Phoned the number for MBS Guesthouse multiple times but no answer with no access or means to contact anybody - dead mans door! So we had to turn around and find alternative accommodation. I proceeded to cancel the booking as it was booked as a "no obligation" booking and "settle upon check-in" .

But here comes the trick .... I was still charged in Full. Numerous requests and e-mails / phone calls etc. etc. to both Booking .com and MBS Guesthouse only resulted in AI generated responses - promising response in 48 hours - nothing. MBS Guesthouse to date still has to answer a single call from my side....Worst ever experience with an online booking. Pathetic, Poor and *****ulent.... BE WARNED CONSUMERS... THEY TRICK YOU INTO booking "no obligation" just to ***** your money..