1 reviews | Active since Aug 2019
Be very wary with any dealings with Booking.com
It is a shame that I cannot give negative starts for these ******. During our national lockdown the whole country was closed. Yet Booking.com managed to have people book rooms for stays while we were on lockdown. Now they have sent an invoice for the stays as we did not mark these bookings as no shows. We were closed, not open, staying at home, yet we were supposed to check whether Booking.com had any bookings. Having queried this they don't want to know. This is not the first time, and in fact almost every month we get a large number of "ghost" bookings that do not show up. And if we don't mark them as no shows we have to pay the commission. Why must we pay commission on "bookings" whilst the country was on lockdown? I have also asked for our account to be deleted and they are refusing this too. Please be very careful dealing with a *****ed company like this. This incident proves their ****s.
