Be careful Booking.com is a ****. Don't be victims

Booking.com is a ****. I booked i guest house in Durban, the money went through but the guests house didn't receive the money. When i arrived at the guest house we called them, they told us that they can see that the money went to their account, the only thing they needed was to transfer that money to the guest house. They told me that they will refund me afyer 7 days, i told them that i don't want a refund i just need accommodation. They started hanging up on me. I had to pay at the guest house again since they said they will refund me. Then the following day i received an email from booking.com saying they cant refund me because i did a dispute with my bank against them, i told them that i didn't do any dispute. They told me to go to the bank and cancel the dispute. When i arrived at the bank they checked and there was no dispute thay i opened against them. So the bank advised me to open a dispute because it seems like they don't want to refund me. They are so heartless, i was traveling to durban with a 4 year old and i told them that i don't have enough money to pay the guest house the only thing they said was they understand my situation and the only thing they can do is to refund me after 7 days. A month later im still waiting for the refund.