Balito Holiday @The Boulders bookings.com

Dear booking.com

Struggling to get hold of your customer service

I am writing to you with a matter of utmost urgency regarding a recent booking I made through your platform. Unfortunately, upon my arrival at @The Boulders in Balito booking number *** I discovered that the advertised holiday accommodation was a ****. Gloria never answer her phone and did not bring the keys as discussed via watsup

I have fallen victim to a **** and have been left in an incredibly distressing situation. The place I was supposed to stay at simply isn't there, and I am now stranded without proper accommodation. This is a deeply frustrating and disappointing experience, as I had trusted your platform to provide me with a legitimate holiday booking.

I implore you to take immediate action to rectify this situation. It is essential that I receive a full refund for the booking, as well as any additional compensation for the inconvenience and stress I have endured due to this *****ulent booking.

Please treat this matter with the urgency it requires and provide me with a prompt response outlining the steps you will be taking to address this issue.

I look forward to your swift resolution to this matter and await your response.

Sincerely,

Hester