Bad treatment by travel agent.

We booked a place in Cape Town for the 23rd December 2021 till 2 January 2022 through Booking.com. This place was in Paarl (Sunset Retreat). We received the payment details from Booking.com for the alleged accommodation. On 22 June 2021, I made a payment of R4000.00 and the last payment was on 21 December 2021. On arrival at the alleged accommodation, we discovered that the provided address was private property. The place was far from what was advertised. we alerted our bank Nedbank and Booking.com who only found out that the place does not exist. There was no due diligence that was conducted on their part before posting the place and acquiring the banking details. I have lost my R8075 and no one is assisting me to recover my money. What makes me annoyed is that no effort was made from booking.com who is responsible for all this saga. They have not refunded me or made an apology or given me something the only thing we were told is to find accommodation and we will refund your stay. How do I find accommodation at the last minute? My holiday got really ruined thanks to booking.com. What I need is help to get my lost money.

The owner of the account that received the money has been found but no action from his side. have opened a case which is also not going anywhere. Is there any help that Hello Peter can give me?