Bad service from Booking.com

Dont make bookings on booking.com, they dont take any responsibility for poor advertising and misleading info on hotels. We made booking at Obz Hotel 19-23/1/2025 and we were so devastated on the poor condition of hotel. We left 10 min after check in. We could not stay there. We tried to contact booking.com to get refund and no response no assistance. We paid R2520 for nothing. Reservation no 452290****