Bad service

I made a booking for accommodation through booking.com and paid for 6 days. We had car problems, tried to phone the number on the booking to let them know we would be one day late. I tried to phone Hippo Pod on *** no reply and *** and *** no reply the last number referred me to send an email. When we arrived at Hippo Pod they said sorry no show booking was cancelled. I had to make another booking at another place as they were fully booked. It cost me R4000 extra. I send an email to *** on the 6th and 13th February no, reply received. I want my money refunded at your earliest.