Bad service

I made a booking via booking.com on the 28th of May 2022 and the apartment i booked was called 5 Bedroom Spacious. At first i couldn't get hold of the person whose contact details were captured on the booking.com website. I finally got hold of the guy who advised me that after making the deposit I must email him the proof of payment,which i did.

I did a cash deposit outside the fnb atm,an amount of R1500, date was on the 13 june 2022. After the deposit i tried contacting the owner of the property with no success, that when i decided to call the booking.com call center and thats when i only got to find out that the apartment i booked is under investigation and that i must speak to them regarding refund.

I tried again calling the owner this now after speaking to booking.com but still couldn't get hold of the owner,i advised them and then they ask me to send, a bank statement, copy of the deposit

I send the proof of payment and i advise i cant send a bank statement as am not a banking client. They then wanted a proof from the bank stating why they can dispute which i advise that when not a banking client no bank can assist or provide details without being the client or the recipient calling.

They also not able to get hold of the owner but they saying i must try from my side, what kind of service is that? Firstly i believe if i cant get hold of the owner, they are my second option to help however they saying they can help me. All i want is my refund as am not at fault but their are because they were supposed to update me after knowing that the place is under investigation but i had to call instead and i was only advised then.

I have given them all they asked for, and whats i can not get hold of i alao advise them.. They must deal with their clients and refund me