BAD SERVICE

I made a booking for accommodation in the Phalaborwa area in September 2018. When I made the booking I had to pay the full amount of accommodation to the amount of R 402.00. Due to reasons out of my control I had to cancel the booking resulting in me losing the R 402.00 in total. I phoned booking.com and inquire about this but was told sorry if you cancel we take your money. I feel that booking.com by doing this actually ***** the public's money by not delivering a service. I now need to pay that amount from my pocket back to my employer. Booking.com will never ever see me again.