Bad Service

I booked on the 29th March 2022 at Seaside lodge and request for a refund because I did not stay there. I had to wait for almost an hour waiting, the caregiver told me that he was not told about my booking. I called the number displayed at the gate for checking on the booking the lady kept dropping my call. Unfortunately I was not satisfied with the service so I requested for a refund, till date nobody is bothered. After numerous follow ups, yesterday I called again and I was told to contact booking.com. I honestly need my refund soonest, this has been pending for over a month now.