Bad experience from a Host point of view on how Booking.com operate.

Im a Host - Booking.com booking platform is by far the worst.

All our properties are on Booking.com and other websites. For some reason they had a "technical issue" as they call it and all of a sudden bookings came through whereby the guest paid for it with a credit card and they collected the money. We do not make use of this method of payment where guest pay via Booking.com and they pay us after 10 days.

Two bookings for different occasions in Dec 2020 stayed at our property. We have sent countless emails and messages on their site for this money to payd over to us. This is really sad that they would keep this money for so long and we in 11 March 2021 already. They earning interest on money we should of used to pay our short falls we currently experiencing in this tough economical time... Their excuse was they have a system issue and they do not know when it will be resolved... HOW, WHEN ever has a BIG corporate company ever given such an excuse...?

This bad experience is beyond me...

I WILL NEVER BOOK ANY ACCOMODATION VIA BOOKING.COM OR ANY ADVISE ANY GUEST TO USE THEM.