Bad experience at Coast to Coast self-catering apartment

We had a very bad experience about the accomodation we booked in your App, the place called Coast to Coast self-catering apartment 27 marine parade road in The place it's very good close to the beach, that's why we booked for the first place but that place it was so dirty and stuffy,smells very bad,dish cloths were very dirty,the most of their appliances were not working, Fridge, Microwave and Stove.As for the Stove it was a disaster cos we bought groceries without checking anything first little did we know that it's gonna be bad for us.we didn't able to cook that night so we tried to communicate with the owner but she said she can't help us cos it was already late to send electrician and she will only do that the next day,ok fine then she suggested that we should buy something for dinner that cost R300 and they will pay us when we check out ok we did that and sent her proof..but till today we didn't get our refund of that and our deposit of R600.. instead they sent one of our friend an email claiming their R1499 broken wardrobe of which we didn't even us that wardrobe. And the owner knows everything cos we sent some pictures showing her some of their furniture were not in a good condition at all .WE DIDN'T ENJOY OUR STAY THERE 💔😭😭we want our refund of We still have pictures and videos as a proof, kindly please help us to get refund 🙏🙌