BAD CUSTOMER SERVICE

When listing your guest house with them, the customer service is nonexistent. Guest cancelled directly with booking.com we waived all commission fees and 3 months later we receive an invoice for R9000.00 for a booking that never happened and reflects R0 on our statements from them. When asking clients to please cancel directly on booking.com to avoid this problem we get accused of ***** / commission avoidance. There is no evidence to prove that this client has now or ever stayed with us.