Awaiting refund

I think it is outrageous that we get a 'payment demand' from Booking.com on 28 December for full payment and then less than 24 hours later the booking is cancelled due to 'renovations'. Firstly, the hotel must have known for a long time that they are renovating and that bookings needed to be cancelled. Secondly, Booking.com takes my payment and then it takes 'up to 14 days' for a refund. Thirdly, the hotel cancels 3 days before we are due to arrive giving us very little time to find alternative accommodation. Very disappointing. AND STILL WAITING FOR MY REFUND.